Custody Exchanges
Safe Exchange is a free program providing a safe and secure location for supervised custody exchanges.
Through our Safe Exchange program, we manage the exchange of children between parents with a history of, or potential for, high co-parenting conflict, including but not limited to: domestic violence, protective orders, no-contact orders, and other challenging dynamics.
Any family with ongoing safety concerns is welcome to utilize Safe Exchange. A current or prior EPO/DVO is not required to participate in our program.
To initiate services, both parents must complete an intake appointment with the Safe Exchange Manager. All exchanges must be confirmed in advance with the Safe Exchange Center.
During custody exchanges, guardians do not have contact with one another. Instead, a Home of the Innocents team member accompanies the child from one guardian to the other.
For More Information:
If you and your co-guardian need a safe location for custody exchanges, please complete the form on this page, email [email protected], or call 502.596.1244.
Referral Form
Frequently Asked Questions
Call the Safe Exchange office at 502.596.1244 or 502.596.1278 to set up an intake appointment. Please leave a voicemail, and a staff member will return your call within two business days to schedule your intake.
Each guardian must separately complete an in-person intake appointment before exchanges can begin. Walk-in appointments are not accepted.
Exchanges can occur anytime during our hours of operation, which are currently:
Sunday: 12:00 – 8:00 p.m.
Monday: 5:00 – 9:00 p.m.
Tuesday: Closed
Wednesday: 5:00 – 9:00 p.m.
Thursday: Closed
Friday: 4:00 – 8:00 p.m.
Saturday: 10:00 a.m. – 6:00 p.m.
All exchanges will occur at Home of the Innocents, located at 1100 East Market Street, Louisville, KY 40206.
Custody exchanges can begin as soon as both guardians have completed their separate intake appointments. Exchanges cannot take place at Home of the Innocents until both parents have completed intake, regardless of when your exchange schedule is supposed to begin.
Yes, this is a free program. We do not charge any fees for this service.
This project is funded, in part, under a contract with the Cabinet for Health and Family Services.
Team members of our Safe Exchange program and security staff supervise all guardians, children, and other participants while they are on our campus to ensure everyone remains safe and in compliance with any active protective/no-contact orders. Both guardians will remain on campus for the entirety of the exchange, so the child(ren) will never be without a guardian.
No, at this time, we only offer supervised exchange services.
No, we welcome any family that is interested in using the Safe Exchange program, regardless of whether they have a referral or an active protective/no-contact order.
Yes, we document all exchanges for safety and security purposes.
Please complete the form on this page, email [email protected], or call 502.596.1244.
Meet Our Team
Anna Matthews
Manager of Safe Exchange
Migion Booth
Safe Exchange Monitor
Erin Crutcher
Safe Exchange Monitor
Karen Feldmanis
Safe Exchange Monitor
Donald Hamilton
Safe Exchange Monitor
Dedra Watkins
Safe Exchange Monitor